CDE Integrated Systems

ESI

Overview

ESI is a privately held corporation with headquarters in Plano, Texas, just outside Dallas. Rapid growth, stable management, and innovative technology have characterized ESI since its founding in 1987.
ESI designs and manufactures high-efficiency, low-cost business communications products. These products have earned numerous product awards from industry publications.

Markets

ESI develops business communications products targeted to businesses of various sizes (with an emphasis on small- and medium-sized businesses), and markets those products through a diverse Reseller organization that includes a broad cross-section of telephone interconnect companies and independent telephone companies throughout North America.

As an original equipment manufacturer (OEM), ESI has built private-label versions of its products for some of the world’s leading brands in telecommunications, including Comdial, Samsung, Executone, and Code-a-Phone.

ESI products are used by major companies such as:

  • Coca-Cola
  • Hertz
  • Chase Manhattan Bank
  • Best Buy
  • Holiday Inn
  • Century 21 Realtors
  • Blockbuster Video
  • Fleet Bank
  • Office Depot
  • Hampton Inn
  • Advantage Rent-a-Car
  • Farm Bureau Insurance

Additionally, ESI products have been installed in over 200 nationwide offices of one of the largest agencies in the United States government.

ESI business phone systems and associated products: Ready to meet your communications needs

An ESI Communications Server is a powerful tool around which you can build your organization’s entire telecommunications strategy — and you don’t have to know it all in advance.
That’s because an ESI Communications Server — the ESI-1000, the ESI-600, the ESI-200, the ESI-100, or the ESI-501 — can be a traditional digital business phone system, a fully standards-based IP telephony system, or any mix of the two. The choice is entirely yours, and the mix can easily change when your needs do.

ESI Communications Servers

ESI VIP (Visually Integrated Phone)

ESI VoIP Network Assessment

Introduction

The IP Server 900 is a high-performance IP phone system that unites the communication and productivity needs of end users in small-to-medium organizations with one or more sites. The system’s expandable design integrates built-in capabilities, advanced features, and highly differentiated applications into a product that’s as easily used and managed as it is flexible.

The system your business needs

Your Certified ESI Reseller will customize your IP Server 900 to fit the needs of your business, whether you have a small office or hundreds of employees, building on this powerful foundation:

Powerful — but friendly

Despite its long list of features, an IP Server 900 — thanks to famous ESI ease-of-use — is a truly user-friendly phone system. It says, “Good morning.” It teaches you how to use and program it. It reminds you to change your personal greeting after a trip. And it stands by, ready to assist you whenever you need help. There are several different models of ESI desktop phones. Each is a compact, attractive addition to any desk, designed to simplify your telecommunications.  Here are just two examples:

  • The display is large and easy to read; that's even more true for a backlit display, which comes standard on most models.
  • The dedicated function keys (so you don’t have to memorize codes) give you more ease of use, even with an IP Server 900’s enhanced capabilities.

Easy to choose; easy to use

The IP Server 900 is an easy choice over other business communications systems. Its ease of use and feature-richness reduce staff frustrations, increases productivity, and enhances your

ESI IP Server 900

ESI VoIP Network Assessment

Introduction

Having an ESI business communications system lets you choose from among a variety of our attractive and highly convenient ESI phones. Each is a great addition to virtually any office decor, but it’s far more than just a “pretty face.”


Coming soon . . .
The ESI 250 Smartphone
. . . Smartphone for the Desktop™

Each desktop model — whether ESI 60 Business Phone, ESI 40 Business Phone, 48-Key Feature Phone, or 24-Key Feature Phone — has a sealed membrane below the keys to make it virtually spill-proof; and the sturdy multi-position angled base lets it fit on any desk or counter space so you can easily see the status of the display and keys. Each ESI desktop phone also can be wall-mounted. The ESI 60 and ESI 40 models also include adjustable backlit displays, and the ESI 60 has a high-definition full-duplex speakerphone.

ESI’s Cordless Handset II provides mobility to users who are constantly on the move in the office. There are three models of the compact, lightweight Cordless Handset II, and each provides the same rich feature set as the 24-Key Feature Phone, plus ESI’s exclusive Quick Switch™ for maximum ease when switching back and forth between your ESI desktop phone and your Cordless Handset II.2

Desktop models

ESI 60 Business Phone

An ESI 60 Business Phone is ideal for most active phone users. Its large display and 48 programmable feature keys help you achieve maximum productivity.

There are two main models, digital and IP, of the ESI 60 Business Phone:

ESI 60D (digital)

  • Systems: ESI IP Server 900; ESI Communications Servers.
  • Programmable keys: 48 [up to 168 with optional Expansion Consoles1 attached].
  • VOICE MAIL key: Yes; dedicated.   
  • HELP key: Yes (combo PROG/HELP); dedicated.
  • Displays: Upper and lower, each with adjustable backlighting. Upper display is three-line, 56-character. Lower display (which shows settings of programmable feature keys) is 16-line, 13-character.
  • Speaker: Yes. Speakerphone: Yes; high-definition, full-duplex.
  • Integrated headphone jack: Yes.

 
ESI 60IP Business Phone, in Gigabit Ethernet and 10/100 Ethernet versions — Provides the same great ESI phone capabilities as does the ESI 60D Business Phone, yet with the additional advantage of “one-wire” VoIP (voice over IP) telephony. Works both locally (LAN) and remotely (WAN or Internet). Uses either Power over Ethernet or regular AC power, to maximize your connection convenience.

  • Systems: ESI IP Server 900; ESI Communications Servers [when IP-enabled2].
  • Programmable keys: 48 [up to 168 with optional Expansion Consoles1 attached].
  • VOICE MAIL key: Yes; dedicated.
  • HELP key: Yes (combo PROG/HELP); dedicated.
  • Displays: Upper and lower, each with adjustable backlighting. Upper display is three-line, 56-character. Lower display (which shows settings of programmable feature keys) is 16-line, 13-character.
  • Speaker: Yes. Speakerphone: Yes; high-definition, full-duplex.
  • Integrated headphone jack: Yes.

 

ESI 40 Business Phone

An ESI 40 Business Phone provides a full feature set to users who may not need all the “bells and whistles” of higher-level models yet do require access to all ESI system features.

There are two models, digital and IP, of the ESI 40 Business Phone:

  • ESI 40D (digital)
    • Systems: ESI IP Server 900; ESI Communications Servers; ESI C-Plus Executive.
    • Programmable keys: 16 [up to 136 with optional Expansion Consoles1 attached].
    • VOICE MAIL key: Yes; dedicated.
    • HELP key: Yes (combo PROG/HELP); dedicated.
    • Display: Three-line, 56-character, with adjustable backlighting.
    • Speaker: Yes. Speakerphone: Yes.
    • Integrated headphone jack: Yes.
  • ESI 40IP Business Phone — Provides the same great ESI phone capabilities as does the ESI 40D Business Phone, yet with the additional advantage of “one-wire” VoIP (voice over IP) telephony. Works both locally (LAN) and remotely (WAN or Internet). Uses either Power over Ethernet or regular AC power, to maximize your connection convenience.
    • Systems: ESI IP Server 900; ESI Communications Servers [when IP-enabled2].
    • Programmable keys: 16 [up to 136 with optional Expansion Consoles1 attached].
    • VOICE MAIL key: Yes; dedicated.
    • HELP key: Yes (combo PROG/HELP); dedicated.
    • Display: Three-line, 56-character, with adjustable backlighting.
    • Speaker: Yes. Speakerphone: Yes.
    • Integrated headphone jack: Yes.

 

ESI 48 Key Feature Phone

ESI’s 48-Key Feature Phone has a large display and 30 programmable feature keys for maximum productivity. If a backlit display isn’t critical to your needs, the 48-Key Feature Phone offers an impressive combination of power and ease-of-use.

There are two models, digital and IP, of the 48-Key Feature Phone:

  • 48-Key Digital Feature Phone
  • 48-Key IP Feature Phone II
    • Systems: ESI IP Server 900; ESI Communications Servers.
    • Programmable keys: 30 [up to 150 with optional Expansion Consoles1 attached].
    • VOICE MAIL key: Yes; dedicated.
    • HELP key: Yes; dedicated.
    • Display: Three-line, 56-character.
    • Speaker: Yes. Speakerphone: Yes.
    • Integrated headphone jack: Yes.
       
  • ESI 24 and 48 Phone Guide.pdf
ESI 24-Key Digital Feature Phone

The 24-Key Digital Feature Phone is perfect for lower-traffic users who need access to system features but require less customization.

Introduction:

ESI + RFID = A unique solution for your business

ESI Presence Management is a hardware and software solution incorporating an innovative combination of RF scanning technology and ESI’s business communications systems. Now even small and medium-sized enterprises can reap the benefits of:

  • Presence indication.
  • ESI’s Personal Call Routing.
  • Access control.
  • Documented tracking of users’ work hours and attendance history.

ESI Presence Management is offered as a basic doorphone solution for addressing basic entry and exit applications, and as an advanced supervisory solution utilizing RFID technology to provide access control and personnel location. Optional third-party PC software for time and attendance management further enhances what this amazing product. And, to maximize its value to you, you can team ESI Presence Management with  ESI Media Management on an ESI IP Server 900 or properly equipped ESI Communications Servers.

Introduction

ESI Media Management is a hardware/software combination which provides audio and video monitoring directly through a properly equipped ESI IP Server 900 or compatible and properly equipped ESI Communications Servers. These advanced capabilities help you reduce many of the inherent risks in your organization. Additionally, ESI Media Management is an “all-in-one” solution that eliminates the need to install and manage multiple systems from various vendors.

ESI Media Management collects and stores:

  • Recordings of selected phone calls (call logging).
  • Video camera recordings.
  • Detailed call activity (more commonly known as SMDR data).
  • Building access events1 from across your facility.

With ESI Media Management, you decide who’s authorized to access the stored information, so there’s no worry that information is getting into the wrong hands.

Benefits summary

ESI Media Management provides these and other benefits:

  • Recording of all calls to and from employees for improved customer service and quality control.
  • Capture and review of video from around your facilities using standard video cameras.
  • Use of live video to improve facility monitoring and enhance access control.
  • Review of system-wide building access events1 and call detail records for your employees.
  • Quick location of a collection of related events using simple search criteria.

1.  The ESI-50L must be upgraded to an ESI-50 to support ESI Media Management.
2.  This capability requires optional ESI Presence Management.

Across the street . . .
  Across town . . .
  Across the country

Ever wish it could be simpler — not to mention cheaper — for the people at your various locations to talk to each other? Ever wished also that this could occur without your people losing the special features that your phone system has?

Wish no more. ESI’s exciting Esi-Link (“easy-link”) technology helps you unite your team members, whether they’re a street, a city or a country apart.

Esi-Link uses your WAN or the Internet to join together up to 100 compatible ESI phone systems into one interconnected, ESI IP-based system. While ESI wasn’t the first company to offer a multi-site solution, it was the first to offer one that unites the many advantages of multi-site communications with the unique, high-performance features of ESI business communications systems.

As the name implies, Esi-Link is amazingly easy to use. For just one example: let’s say you want to call an extension at another one of your locations. Up to now, you’d have had to make a regular phone call (and run up the charges associated with that). But, with an Esi-Link-enabled ESI phone system, simply dial the extension2 just as you would if it were right down the hall, instead of miles away — perhaps even thousands of miles away. And this all happens over your data network; so, if you have additional lines (especially expensive dedicated phone lines), it’s even easier on your bottom line than it is to use.

1.  To support certain ESI Communications Server features (including IP-related ones such as Esi-Link), the ESI-50L Communications Server must be upgraded to an ESI-50. See the ESI Communications Servers details page or consult your Certified ESI Reseller.
2.  Abbreviated dialing available on the IP Server 900, as well as on ESI Communications Servers running the proper system software

 

ESI Mobile Messaging

ESI Mobile Messaging combines the advanced capabilities of your ESI business communications system with the convenience of users’ existing e-mail accounts. When you receive a message (a voice mail or a recording) at your extension or guest mailbox, you also receive an e-mailed notification to which a .WAV of the message is attached. The notification’s header contains information about the message — the Caller ID name and number, as well as the call’s date, time, and duration. ESI Mobile Messaging also lets you quickly do these (and more):

  • Listen to a message on your PC or “smartphone” — Play back a message on your PC or “smartphone” by simply double-clicking the attachment.
  • Share messages — Forward important messages to interested individuals, even if they’re not on your ESI system.
  • Choose which messages to handle and how to manage them — If you have numerous messages, you can directly access any message right away.
  • Remotely manage messages — You can manage messages using Web mail from: a home PC or laptop; a personal (or alternate) e-mail account; or a “smartphone.”
  • Store important messages — Save a message attachment to a hard drive or USB flash drive.
  • Choose two e-mail accounts at which to receive e-mailed notifications of messages.
  • Note:  Some of these capabilities require activation in user programming.

An ESI Mobile Messaging user who also uses one of ESI’s VIP applications with Microsoft® Outlook® gains an additional capability: simply selecting a e-mailed notification in the Outlook Inbox gives the user the ability to handle the message by using the VIP toolbar.

ESI Mobile Messaging is compatible with the IP Server 900 and any ESI Communications Server (except the ESI-50L) which is equipped with the appropriate hardware and system software. For specifics on these requirements as well as licensing details, please contact your Certified ESI Reseller.

Simplify your communications using Bluetooth technology.

The mobility that Bluetooth® technology provides and the power of your ESI IP Server 900 or ESI Communications Servers have been combined to improve your productivity. Two ESI Bluetooth Voice Integration products offer unique capabilities to make you more efficient:

 

  • ESI Cellular Management lets you manage your cell phone calls along with your normal business calls, all from your ESI desktop phone.
  • The ESI Bluetooth Headset Interface lets you use any compatible Bluetooth headset with your compatible ESI desktop phone.
The best of both worlds.

Busy professionals who frequently take business calls on a cell phone while in the office now can enjoy the convenience of taking those calls on a compatible ESI desktop phone. ESI Cellular Management eliminates the awkwardness and loud interruptions caused by cell phone use in the office. Simplify your life with this compact Access Device that directs incoming cell calls to your desktop phone.* Cell calls are handled by the IP Server 900 or ESI Communications Server just like any other call, so you can get all the advantages and standard ESI features of your office phone system — features like call forwarding, call transfer, conferencing, live call recording, and more.

Here are just a few of the ways ESI Cellular Management can simplify your business communications when in the office:

  • Make and take your cell phone calls on a compatible ESI desktop phone.
  • Route unanswered cell calls to ESI’s advanced voice mail, or leave them on the cellular carrier’s voice mail — whichever best suits your needs.
  • Enjoy improved call coverage by routing cell calls to a department or group mailbox.
  • Access your cell phone’s voice-dialing feature directly from your desktop phone.
  • Share access to your cell phone minutes with others in your office and save money by fully utilizing your cellular calling plan.

Headsets ESI has tested with this product2:

  • Jawbone (original)
  • Plantronics
    • Explorer 340
    • Voyager 925 and 520
  • Samsung WEP200
  • Motorola H700
  • Cardo Scalia 700
  • Jabra BT2020 and BT8040
  • ESI Bluetooth Headset Interface.

Don’t be tied down by wired headsets. The ESI Bluetooth Headset Interface lets you “pair” a standard Bluetooth headset with a compatible ESI desktop phone, so you can seamlessly answer, originate, and terminate phone calls directly from the headset. Using ESI’s integrated interface, you get all the standard headset features available on the IP Server 900 or ESI Communications Server, plus the mobility of Bluetooth. Don’t hassle with expensive add-on devices like headset lifters. Let the ESI Bluetooth Headset Interface give you the freedom to achieve a higher level of productivity.